Terms and Conditions of Use

This website is owned and operated by The Pantry. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

If you disagree with any part of these terms and conditions, please do not use our website.

The terms 'The Pantry', 'Pantry', 'us' or 'we' refers to The Pantry, 25a St. Mary Street, Chepstow, NP16 5EU. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any technical error on pricing, we will honour any price published at the time of placing your order.

We will deliver your order personally but delivery is only available within the local area. If we cannot deliver to your location or if your order value is lower than the minimum required for delivery, you will be informed during the checkout process and you will not be able to checkout.

We deliver in slots and you can choose a slot when you begin your order. We will do our best to deliver your order at your chosen time but it is possible that, due to circumstances beyond our control, your order will be delivered outside of the slot. We will not be liable if this happens.

We reserve the right to cancel an order at any time for any reason. If payment has been made, a full refund wil be issued.

If you are unsatisfied with your order please contact us by telephoning 01291 621112. We operate an open and honest policy and will work hard to make sure we can act on any problems.

You may be offered the option of cash on delivery rather than paying by card. If you choose this option, you are required to pay, in full, at the time of delivery.

Last updated 22nd November 2020